Effective Date: February 24, 2026

At Lumora Fleur, we take pride in delivering luxury beauty products with care. If you are not fully satisfied, we are happy to assist within the guidelines below.

 

Returns

 

 

• Returns are accepted within 14 days of delivery

• Products must be unused, unopened, and in their original packaging

• Opened or used items are not eligible for return due to hygiene and safety reasons

 

 

How to Initiate a Return

 

To request a return, contact us at info@lumorafleur.com with your order number and reason for return. Approved returns will receive further instructions.

 

Refunds

 

 

• Once your return is received and inspected, we will notify you of approval or rejection

• Approved refunds will be issued to the original payment method

• Shipping fees are non-refundable unless the item arrived damaged or incorrect

 

 

Damaged or Incorrect Items

 

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos when possible so we can resolve the issue promptly.

 

Exchanges

 

We do not offer direct exchanges at this time. Please return the eligible item and place a new order.

 

Contact Us

 

For questions regarding returns or refunds, contact:

Email: info@lumorafleur.com